Xitique
Help
Support
Write to us and we usually reply within 1 to 2 working days. Before that, check whether your question is answered below.
Get in touch
To speed things up, tell us what you were trying to do, what happened, your username and your phone model. A screenshot helps a lot.
Privacy and data protection questions: privacidade@xitique.co.mz
Frequently asked questions
Does Xitique hold or transfer my money?
No. Xitique records and organises — it does not move money and has no access to your accounts. Transfers still happen between members, by M-Pesa, e-Mola, bank transfer or cash.
How do I create a group?
On the groups screen, choose to create a group, then set the name, the contribution amount, the frequency (daily, weekly, fortnightly, monthly, quarterly or yearly) and the start date. Then invite the members.
How do I invite members?
Share the group's invite code or show its QR code. Anyone who receives the code joins the group directly. Invite only people you know — anyone with the code can join.
How is the payout order decided?
The group decides: by draw, or in the order agreed between everyone. The order is visible to all members.
I recorded a contribution by mistake. What now?
Ask the group administrator to correct the record. If that is not possible, write to us with the group name and the date of the contribution.
I forgot my password.
On the sign-in screen, use the password recovery option. You will get an email with instructions to set a new one. If it does not arrive, check your spam folder and make sure you used the address you registered with.
Is the proof I attach visible to the whole group?
Yes. Proof of payment exists to give the group transparency and is visible to the other members. Hide anything you would rather not share before attaching the screenshot.
Can I be in more than one group?
Yes. You can run several xitiques at once — family, work, friends — each with its own amount and frequency.
A member has not paid their dues. Will Xitique sort it out?
No. The agreement is between the group members and resolving it is up to the group. The app shows who is behind and since when, so the conversation happens with the numbers in front of everyone.
Does the app work without internet?
You need an internet connection to view and record information, because the data is shared with your group. The app is designed to stay usable on slow connections.
How do I delete my account?
Follow the instructions on Delete account and data. Deletion is permanent.
How do I report a bug or suggest an improvement?
Write to suporte@xitique.co.mz. We read everything and use suggestions to decide what to build next.