Xitique
App: Xitique (mz.co.wei.xitique)
Delete account and data
You can request deletion of your Xitique account and the personal data attached to it at any time, without giving a reason and at no cost.
How to request deletion
Send an email from the email address on your account — that is how we confirm the request is yours.
-
Write to privacidade@xitique.co.mz with the
subject
Account deletion request. - Include your username and account email so we can identify the account.
- We acknowledge the request within 5 working days.
- The account and personal data are erased within 30 days at most, and we send a final confirmation.
Before requesting deletion, leave your active groups. If you are in the middle of a xitique cycle, tell your group and settle any outstanding contributions — deleting your account does not cancel commitments you made to the other members, and we cannot step into those agreements.
What is erased
- Your account and sign-in credentials (email and password).
- Your profile: name, username, phone number and profile photo.
- The proof-of-payment images you uploaded.
- Notes and other personal content you entered.
- Preferences stored on your account.
What is kept, and why
| Information | Why | Period |
|---|---|---|
| History of the groups you took part in — amounts, dates and cycles, without identifying you | It also belongs to the other members and is needed for the group's books to balance | For as long as the group exists |
| Technical security logs | Fraud and abuse prevention | Up to 90 days |
| Backups | Normal rotation of system backups | Up to 30 days after deletion |
| Information required by law | Compliance with legal obligations or defence of rights in a dispute | The period required by applicable law |
After deletion your name no longer appears to other members: historical entries show a removed member, with no personal data attached.
If you administer a group
If you are the administrator of a group with other active members, ask us in the same email to transfer administration to another member and say who. If you do not name anyone, we contact the remaining members to agree the handover before deleting the account.
Alternatives to deletion
- Correct your data: you can change your name, phone number and photo in the account screen of the app.
- Leave a group: you can leave a group without deleting your account.
- Export your data: you can ask for a copy of your data before deleting the account, at the same email address.
Deletion is permanent
Once completed, deletion cannot be undone and the data cannot be recovered. If you use Xitique again you will need to create a new account and be invited back into your groups.
Questions
Privacy and deletion requests:
privacidade@xitique.co.mz
General support: suporte@xitique.co.mz